A round beige flower arrangement with pink, white, and cream roses, add in pink and white cockscomb flowers, accented with small white baby's breath flowers and eucalyptus leaves, set against a neutral background on a beige surface.

Returns & Exchanges

Thoughtfully handmade products deserve clear and thoughtful policies.

Please review the information below before placing your order.

RETURNS & ORDER POLICIES

Because every Charmed Embers piece is handmade and often created specifically for your order, we cannot accept returns, exchanges, or cancellations after an order has been placed.

Please review product details, dimensions, colors, and processing times before checkout.

All Sales Are Final

Shipping Delays or Lost Packages

Once a package has been accepted by the shipping carrier, delivery timing is outside our direct control. However, we will assist you in locating delayed or lost packages and resolving eligible shipping claims.

Damaged or Incorrect Items

Natural Handmade Variations

Please contact us within 3 days of delivery if your order arrives damaged or if you receive an incorrect item.

Include:

  • your order number

  • photos of the shipping box

  • photos of the packaging

  • clear photos of the damaged or incorrect item

We will review the issue and provide the appropriate replacement or resolution.

Because every candle is individually handcrafted with natural beeswax, slight differences in color, shape, texture, and arrangement are expected. These natural variations are part of the character of each piece and are not considered defects.

Questions before ordering? We’re happy to help. Please contact us before completing your purchase.